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Account Director (Medical Communications--Promotional)

Account Director (Medical Communications) team leader responsible for client/agency strategic partnerships, while driving team performance and development.  Must demonstrate a proven business development track record. 

Contact us to learn more about joining our dynamic growing team of highly talented individuals.

Job Purpose:     To manage the day-to-day client relationships and growth on assigned account(s), as well as, directly oversee all project execution, ensuring that development remains consistent with client objectives/brand strategies and within established scope, budget, and timing parameters.

Primary Duties and Responsibilities:

Account Management

  • Maintains ongoing positive client relationship, anticipates client needs, and represents the agency on day-to-day client activities.
  • Proactively provides client with insights and tactical recommendations aligned with brand strategies, activities, and market trends.
  • Conducts regular client status meetings to review work in progress and upcoming needs.
  • Understands and supports client compliance/regulatory governances and adheres to guidelines; drives best practices to help improve process/workflow.
  • Prepares proposals, project briefs, and concept documents to ensure alignment among client, Evolution, and regulatory requirements.
  • Understands the brand strategy and provides the internal team with client expectations and insights throughout the project development process.
  • Collaborates with senior medical lead on brand tactics, brand content, and strategic planning.
  • Reviews work in development for quality and consistency with a focus on brand strategy and program objectives.
  • Liaises with client stakeholders, KOLs, and client agency partners; collaborates with or leads the interactions.
  • Supports organic growth.

Agency Stewardship

  • Leads the execution team, maintains positive morale, and resolves queries and conflicts in a timely manner.
  • Meets regularly with the VP, Account Services on the overall status of assigned accounts, including but not limited to client relationships, project financials, and personnel issues/progress; proactively flags need for strategic/senior-level support.
  • Monitors client/agency work experience for continuous improvement; leads and drives agency process among account team and other project stakeholders.
  • Interfaces with all agency departments to proactively communicate appropriate account status, brand activities, and related marketing information to ensure effective content development and efficient project workflow.
  • Ensures all projects are developed, routed and submitted in accordance with the established agency policies and the specified customers’ process.
  • Serves as a team leader to motivate and provide guidance and mentorship to direct reports and account team members.
  • Works with the VP, Account Services to manage and prioritize workflow within assigned account and account team, including direct reports.
  • Works with VP, Account Services and department heads to proactively plan for high-volume periods and maintain appropriate work prioritization.
  • Supports account services team onboarding and training.
  • Understands the regulations/guidelines of the AMA, OIG, and PhRMA as related to the development of promotional and educational programming.
  • Executes all aspects of administrative responsibilities (timesheets, status updates, etc.) in appropriately detailed and timely manner.

Organic Growth/Business Development

  • Has thorough understanding of Evolution core products and service offerings and identifies opportunities for expanding work on assigned accounts.
  • Participates in brainstorming sessions to develop ideas to grow and enhance Evolution’s programs and service offerings.
  • Proactively identifies opportunities for growth on assigned accounts and develops proposals/SOWs for client consideration.
  • Participates in weekly new business planning sessions and communicates status of new business opportunities and pipeline initiatives to the internal team.

Financial Management

  • Works with client and internal stakeholders to define project scope of work and develop budgets and track and manage project change orders.
  • Maintains accurate and up-to-date financials and billings across assigned accounts, based on SOW billing terms/milestones and provides regular financial updates to client and supervisor.
  • Clearly communicates budgetary status of all projects on a frequently and timely basis and identifies areas of out-of-scope work.
  • Prepares budget amendments, addendums, or scope change documentations and gains client approval.


  • Bachelor’s Degree and 6-8 years of medical communications agency experience required.
  • Excellent analytical skills and strategic thinking – strong understanding of brand strategy and ability to read clients’ feedback and identify opportunities for brand/account growth.
  • Effective leadership skills in account direction and growth; ability to lead cross-functions teams to develop approaches and deliver tactics that meet our clients’ business goals and strategic plans.
  • Proven leadership and management training; 3+ years’ managing a team; ability to coach and develop talent, inspire and drive change, and bring groups together to collaborate effectively.
  • Intermediate Microsoft Office proficiency in Excel, Word, and Outlook, advance proficiency in PowerPoint.
  • Strong interpersonal and communication skills – ability to clearly communicate in an articulate, straightforward and engaging manner.
  • Strong, significant experience as an Account Supervisor or in leading strategic marketing plans, product launch experience a plus.
  • Demonstrated ability working on a wide range of accounts and therapeutic categories a plus.
  • Ability to work in a fast-paced, client-driven environment while maintaining composure and instilling a sense of decorum.
  • Ability to travel for programs and client locations for meetings as required.


Position located in Pearl River, NY 10965

Flexible work schedule and work from home one day a week

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